Welcome to HelloYou Cosmetics. By using this website, you agree to our Terms & Conditions. Please read the below conditions applicable to the use and enjoyment of products and services provide on this website.
General
These Terms & Conditions apply to HelloYou Cosmetics (an entity of Hello You Cosmetics International Pty Ltd with ABN 73614302457 (referred to in this document as "we", "us" or "our").
HelloYou Cosmetics provides the Australian website at www.helloyoucosmetics.com.au (Website). These terms and conditions, our Privacy Policy, any other terms, conditions and policies that you may find on the website and any applicable laws or regulations (collectively, Terms) govern your use of, and access to, the website, our related social media channels, and the products and services provided therein, regardless of your means of access.
Website content
1. We do not warrant that information contained on the website, including any product, colours, ingredients is accurate, complete, reliable, current, or error-free.
2. We take no responsibility for any loss, damage, injury or death arising from any use of the information contained on this website and this website is presented ’as is’.
3. Information on this website is subject to change without notice.
4. All trademarks appearing on this website are the property of their respective owners. The use of any of our trademarks is strictly prohibited unless we provide prior written consent.
5. The inclusion of any hyperlinks to third party websites does not imply our endorsement or approval of such third parties, their websites or their businesses or other activities.
6. Unless otherwise indicated, copyright in the information on this website is owned by or licensed to us. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by us.
Applicable law
This site is created and controlled by us in the State of New South Wales, Australia. As such, the laws of the Commonwealth of Australia and, and where applicable, the State of New South Wales, will govern these Terms and Conditions. By using this site you submit to the jurisdiction of the courts of New South Wales and Australia and agree that any legal action will only be commenced in these forums. The Site is available only to people who can form legally binding contracts under applicable law.
Delivery charges
We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
Pricing
1. Prices online may vary from prices in store.
2. Prices online are displayed in Australian dollars, including GST and exclusive of delivery charges. Prices are subject to change without notice, effective immediately upon posting to this website or other form of notification.
Payments
We provide/accept various payment options, such as Bank Transfer, PayPal and Credit Cards (American Express, Diners Club, Visa and MasterCard) via PayPal Online Payments.
We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent. You can help us identify attempts at fraud- if anything suspicious occurs, please contact us.
Security
Any personal information that you submit will be protected by a secure SSL certificate, which uses 256-bit security technology to protect all your online information. This technology encrypts all information passed from you through our website. The SSL certificate will use the most secure encryption available and support both SHA-1 and SHA-2 algorithms.
Processing your order
You should read the Terms before placing an order online and check back often for any changes. Any changes made after you have placed an order will not affect that order, unless we are required to make the change by law.
To place an order you must provide your personal and payment details, including your full name, phone number, e-mail address and any other requested information. By providing these details, you represent and warrant that they are valid and correct and that you are the person specified in the ‘Billing information’ section.
We reserve the right to only accept orders from those aged over 18 or 21, as legislated by the relevant state or territory of residence.
All items in your order that are in stock will be processed and dispatched from our warehouse within 1 to 3 working days. If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for those items. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives.
Order confirmation
An order confirmation will appear on the screen that you have successfully placed your order. Plus you will receive an order confirmation per email.
Your invoice
You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.
Delivery of your order
We organize the delivery of your order Australia wide only.
1. Please allow 5 to 10 working days for delivery within Australia metropolitan regions. The delivery times may be different during holiday periods.
2. Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track/
3. Please note that you will have to sign for your order.
4. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office.
5. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Intended use
By placing an order with us, you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.
Limitation of liability
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, mis delivery, corruption, destruction or other modification; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink to or from third party websites; (e) any inaccuracies or omissions in Content, or (f) events beyond our reasonable control. Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue loss of data, loss of goodwill, arising out of or related to the Website or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed one hundred dollars ($100.00).
Indemnity
You indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, related to:
- your breach or non-observance of any term of these Terms and Conditions;
- any breach or inaccuracy in any of your representations or warranties; or
- your use of the Website.
Force Majeure
We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, strikes, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.
Returns
Any unused product may be returned to us either by Australia Post within 14 days of purchase. The unused product must be in the same condition that you received it. The product must be in the original packaging. You are responsible for the cost of sending a product or products back to us.
You have the right to ask for refund under the Australian Consumer Law consumer guarantees for products and services. The consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
Please note that all returns requests must be accompanied by any of the following Proof of Purchase documents:
- Original register receipt (no photocopies accepted)
- Proof of Purchase (included with all online purchases)
The address for postal returns is:
HelloYou Cosmetics
64 Avenue Road
Mosman, NSW 2088
Gift Certificate(s)
Gift Certificates purchased on our Website or in our Salon are exclusively valid at HelloYou Cosmetics, not valid in combination with other offers and not refundable or redeemable for money. The Gift Certificates are valid for 3 years from the date of purchase. Exchangeable on any product or service up to the value printed on the Gift Certificate.
Appointment Cancellation & No Show
Appointment Cancellation & No Show Policy does apply.